We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the product must be unopened, unused, in its original packaging, and in the same condition that you received it. You’ll also need the receipt or proof of purchase. You will also be fully responsible for the postage of the return, this includes paying for postage as well.

To start a return request, please contact us at info@magnacollectionltd.com. Return instructions and the return address will only be provided after your return request has been reviewed and approved.

Items sent back without prior approval will not be accepted.

You can always contact us for any return-related questions at info@magnacollectionltd.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Sale items
• Gift cards
• Custom or personalized products
• Perishable goods
• Hazardous materials, flammable liquids, or gases

If you have questions about your specific item, please contact us before placing your order.

Exchanges

The fastest way to receive a different item is to request a return for the approved unopened product and place a new order separately.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at info@magnacollectionltd.com.