FAQ's

Returns, Refunds & Exchanges

Q1. What is your return policy?

We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return. To be eligible, the product must be unopened, unused, and in its original packaging with proof of purchase.
Simply reach out to us at info@magnacollectionltd.com to initiate your return. Once your request is reviewed and approved, we'll send you the return instructions and address. Please note that items sent back without prior approval will not be accepted.
Once we receive and inspect your returned item, we'll notify you of the refund decision. If approved, your refund will be processed to your original payment method within 10 business days. Banks or card providers may require additional processing time.
Yes! The quickest way to get a different item is to request a return for your unopened, approved product and place a new order separately. This ensures the fastest turnaround for you.
The following items are non-returnable:
  • Opened or used products
  • Sale items
  • Gift cards
  • Custom or personalized products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases
Shipping, Delivery & Order Tracking
We currently ship exclusively within the United Kingdom. We do not offer international shipping at this time. Stay tuned as we continue to grow!
All orders are delivered within 2–3 business days, depending on your location within the UK. We work with trusted delivery partners to ensure your order arrives safely and on time.
We partner with reliable and trusted couriers to handle all deliveries. Every order is carefully packed to ensure it reaches you in perfect condition.
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at info@magnacollectionltd.com so we can assess the issue and make it right as quickly as possible.
You can reach us through any of the following:
  • 📧 Email — info@magnacollectionltd.com
  • 📞 Phone — +44 (0) 1615 313 285
  • 📍 Address — Suite 45, The Grange, 3 Waverley Lane, Farnham GU9 8BB, UK
Payments, Checkout & Order Security
We accept a wide range of secure payment options including:
  • 💳 Credit & Debit Cards — Visa, Mastercard, and more
  • 🔵 PayPal — Fast and secure checkout
Absolutely. All transactions on our website are 100% secure and encrypted. Your payment details are fully protected at every step of the checkout process.
Yes! During checkout you'll have the option to save your information for a faster checkout experience next time. Your data is stored securely in line with our privacy practices.
Yes. During checkout, you can either check "Use shipping address as billing address" for convenience or manually enter a separate billing address if needed.